What is my Employee ID?
Your Employee ID is the same as your employee number.
What is my initial password?
The first time you log in, your temporary initial password is your birth date in
For example, if your birthday is March 12, 1970, and your Postal Code is
The site will automatically prompt you to change your password and choose your challenge questions the first time you log in.
Are you a surviving spouse of a TELUS Pension Plan Member?
As a surviving spouse of a TELUS Pension Plan Member; your initial password will be the birth date of your deceased spouse (TELUS Pension Plan Member), followed by the last three characters of your Postal Code.
How do I reset my password?
If you forget your password, you can answer your challenge questions and your initial password (as described under "What is my initial password") will be restored.
If you try to log in with the wrong password 3 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or call your plan administrator and they will unlock it for you.
Who do I call if I need help?
If you need help accessing the website, please contact the TELUS Employee and Retiree Service Centre at